Terms & Conditions

1. Introduction

These Terms and Conditions ("Terms") govern your use of the Muhammad's Pharmacy website (muhammadspharmacy.com) and our pharmacy services. By accessing our website or using our services, you agree to be bound by these Terms.

Muhammad's Pharmacy is located at 829 Romford Road, Manor Park, London E12 6EA. We are registered with the General Pharmaceutical Council (GPhC) and operate in accordance with all applicable UK laws and regulations.

2. Definitions

• "We", "Us", "Our" refers to Muhammad's Pharmacy
• "You", "Your" refers to the user of our website or services
• "Website" refers to muhammadspharmacy.com
• "Services" refers to all pharmacy services we provide

3. Website Use

3.1 Permitted Use

You may use our website for lawful purposes only. You agree not to:

• Use the website in any way that breaches applicable laws or regulations
• Use the website in any way that is fraudulent or harmful
• Attempt to gain unauthorised access to our systems
• Transmit any viruses, malware, or harmful code
• Collect or harvest any information from the website without permission

3.2 Website Content

The content on our website is provided for general information purposes only. While we strive to keep information accurate and up to date, we make no representations or warranties about the completeness, accuracy, or reliability of any information on the website.

The website content does not constitute medical advice. Always consult a qualified healthcare professional for medical advice specific to your circumstances.

4. Pharmacy Services

4.1 NHS Services

We provide NHS pharmaceutical services in accordance with NHS regulations and our contract with the NHS. NHS services are subject to eligibility requirements and NHS terms of service.

4.2 Private Services

Private services (such as private flu vaccinations, pregnancy testing, and emergency contraception) are charged at rates displayed in the pharmacy or quoted to you before the service is provided. Payment is required at the time of service.

4.3 Prescription Services

• We dispense prescriptions in accordance with the law and GPhC standards
• We reserve the right to refuse to dispense a prescription if we have professional concerns
• Prescription charges are set by the NHS and are subject to change
• You must inform us of any exemptions from prescription charges and provide evidence if requested

4.4 Delivery Service

Our free prescription delivery service is available within our local delivery area. Delivery is subject to availability and may be affected by circumstances beyond our control. We will make reasonable efforts to deliver within agreed timeframes but cannot guarantee specific delivery times.

5. Your Responsibilities

When using our services, you agree to:

• Provide accurate and complete information about yourself and your health
• Inform us of any allergies, medical conditions, or medications you are taking
• Inform us of any changes to your health that may affect the suitability of medicines
• Follow the instructions provided with your medicines
• Contact us or seek medical attention if you experience adverse effects
• Store medicines safely and out of reach of children
• Return unused medicines to the pharmacy for safe disposal

6. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of Muhammad's Pharmacy or our licensors and is protected by copyright and other intellectual property laws.

You may view, download, and print content from this website for your personal, non-commercial use only. You must not modify, reproduce, distribute, or use any content for commercial purposes without our written permission.

7. Links to Third-Party Websites

Our website may contain links to third-party websites for your convenience. We have no control over the content of these websites and accept no responsibility for them or for any loss or damage that may arise from your use of them.

8. Limitation of Liability

To the fullest extent permitted by law:

• We exclude all implied warranties, conditions, and representations
• We are not liable for any indirect, incidental, special, or consequential damages
• Our total liability to you for any claims arising from your use of the website or services shall not exceed the amount paid by you for the relevant service

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded by law.

9. Professional Standards

Our pharmacists and staff are bound by professional standards set by the General Pharmaceutical Council (GPhC). We are committed to providing safe, effective, and ethical pharmacy services. If you have concerns about the professional conduct of any of our staff, you may contact the GPhC.

10. Complaints

We aim to provide excellent service, but if you are not satisfied, please let us know. You can:

• Speak to the pharmacist or a member of staff
• Call us on 020 8911 7030
• Write to us at 829 Romford Road, Manor Park, London E12 6EA

If we cannot resolve your complaint, you may contact NHS England or the Parliamentary and Health Service Ombudsman for NHS services, or the GPhC for professional concerns.

11. Changes to Terms

We may update these Terms from time to time. Changes will be posted on this page with an updated revision date. Your continued use of our website or services after any changes constitutes acceptance of the new Terms.

12. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

13. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes arising from these Terms or your use of our website or services will be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Contact Us

If you have any questions about these Terms, please contact us:

Muhammad's Pharmacy
829 Romford Road
Manor Park
London E12 6EA
Phone: 020 8911 7030